Refund & Return PolicyOverview At Langer Engineering and with our vendors, we uphold the commitment to quality products and services, cherishing the bond we share with you, our valued customers. Should you find a product falling short of your expectations, exhibiting shipping damage, or any other reason necessitating a return, we kindly request you to peruse the following guidelines before proceeding. Before initiating a return, we advise reaching out to the vendor directly and processing the return via your Langer Engineering account at langerengineering.com/my-account/orders. Kindly select the specific product you wish to return or replace and furnish the necessary details and reasons for the return. How to Return an ItemReturns for purchases made through Langer Engineering, langerengineering.com, or from third-party vendors should be completed within 30 days from the date of receipt. Please allow up to 30 days for the item to reach us upon return. Upon receipt, it takes 2 business days for the refund to be processed, with the refunded amount typically reflecting in your bank account within 3-5 business days.
Returning Large or Heavy ProductsFor significant items like major appliances, equipment, or machines, we urge you to inspect them upon delivery. In case of any issues, you may refuse delivery. After accepting the delivery or bringing the equipment home, you have 15 days to notify us of any defects, damages, or concerns. Please contact the vendor via messenger on your account at langerengineering.com and adhere to the return instructions, attaching images of any damages, if applicable. Shipping FeesCustomers are responsible for shipping costs, including shipping insurance, for items not deemed damaged, defective, or incorrect. Return shipping fees may be deducted from the refund. All returns must be made within the 30-day return and exchange period and include the original box and accessories. For estimated return shipping fees, please consult your shipping carrier. Restocking FeesRestocking fees, if applicable, may be charged based on the vendor and item. Restocking fees may be up to 15% of the item’s purchase price for returns by customers. However, no restocking fee applies if the product remains unopened or if the purchase and return occur within specific states where prohibited by law. Restocking fees are taxable in select states. Refund Method and TimingAllow up to 30 days for the item to reach us or the vendor upon return. Once received, refunds are typically processed within 2 business days, with the refunded amount appearing in your account within 3-5 business days. Returns Information
Final Sale and Nonreturnable ItemsFinal sale merchandise and other nonreturnable purchases include custom orders, digital content, prepaid cards, memberships, completed services, and consumable items like batteries, cleaning agents, oils, fuel, ink, and 3D printer filament. Additionally, items returned in damaged, unsanitary, or incomplete condition are nonreturnable. Please erase personal data and other information from returned products. Refer to our Privacy Policy for further details.Export RegulationsCustomers residing outside the United States must comply with all U.S. Export Administration Regulations and control laws. Return shipments must originate from within the U.S. Returning Products from Our Multivendor SiteTo initiate a return for products purchased from our multivendor site, please contact us via email at support@langerengineering.com or log in to your account and select the specific item for return. Provide the reason for return and adhere to the instructions provided. RefundsUpon receipt and inspection of your returned item by the vendor, you will be notified via email regarding the approval or rejection of your refund. If approved, refunds are automatically applied to your original payment method. Partial refunds may be granted in certain situations, as outlined in our policy. ExchangeExchanges are only processed for defective or damaged items. If you require an exchange for the same item, please email us at support@langerengineering.com. Exchanges are subject to availability; otherwise, a refund will be issued. Please note that customized products or services are not eligible for refunds.
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